Content Creation and Editing

Produce videos, tutorials, product content, podcasts, slideshows or other digital media formats to engage customers and support marketing initiatives
Create high-quality marketing videos and visual content that communicate complex concepts and instructions clearly and engagingly
Produce screen recordings, demonstrations, walkthroughs and supporting visuals to help customers understand product features and use cases
Collaborate with product managers, developers, support teams and marketers to translate technical topics into user-friendly content
Support development of digital advertising and promotional content
Continuously update and maintain existing video and digital content to reflect product changes
Support the marketing team in maintaining a professional and consistent brand image and voice

Onsite Production and AV Support

Support onsite video and production setup for internal shoots, customer content, webinars, events and in-office productions
Assist with AV, lighting, audio, camera setup and basic production troubleshooting
Ensure recordings and production environments are set up cleanly and professionally
Partner with internal stakeholders to support live or recorded content capture needs
Assist in managing production logistics for content capture days and in-office filming sessions

Review longer-form content and identify high-value clips for repurposing
Create short-form content cuts for marketing, social, paid, product and event use cases
Organize and maintain a clean, searchable library of raw footage, edited assets, clips and supporting files
Tag, label and structure content assets for easy reference and reuse
Partner with internal teams to surface useful content moments
Build repeatable systems for clip extraction, file organization and content accessibility

Collaborate with marketing and internal teams to strategize and produce creative audio, video and text-based content
Research and stay up to date with industry trends, production best practices and customer feedback
Work closely with stakeholders to understand content goals, capture priorities and delivery timelines

2–5 years of experience in video production, content creation, multimedia production, digital content or a similar role
Experience creating and editing video content for marketing, education, social, paid media or customer-facing channels
Strong video editing skills with Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Canva, Descript or similar platforms
Experience supporting onsite video production including basic camera, lighting, audio and AV setup
Comfort recording, producing and editing product walkthroughs, tutorials, screen recordings, demos and short-form video content
Strong eye for storytelling, pacing, visual quality and audience engagement
Strong organizational skills around file management, asset tagging, content libraries
Ability to identify high-value clips from longer-form content and repurpose into short-form assets
Ability to manage multiple projects, deadlines and stakeholders
Strong written and verbal communication skills
High attention to detail and commitment to polished, accurate content
Ability to work independently while collaborating with marketing, events, product, support and other teams
Portfolio or reel showcasing previous video, content creation, editing or production work

Experience working in SaaS, technology, product education or customer marketing
Experience creating content for YouTube, social media, paid ads, webinars, podcasts or live events
Experience managing or organizing large libraries of raw footage, clips and final creative assets
Experience with livestream, podcast, webinar or event production workflows
Familiarity with HighLevel or similar CRM, marketing automation or SaaS platforms
Basic motion graphics or animation experience
Basic understanding of paid social and short-form creative best practices