Responsibilities

Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment
Act as a trusted consultant and senior advisor to executive stakeholders, shaping operating-model decisions and securing executive sponsorship for change
Manage large, complex programs that span multiple BigPanda products (multi-SKU deployments) and multiple customer business units
Define, deliver, and track measurable customer value (business outcomes, ROI, value-realization plans) across the lifetime of the account
Partner with the Solutions Architect and the Solutions Engineer to ensure that the BigPanda solution is able to meet our client's business goals in addition to their technical requirements
Maintain clear and consistent communication with customers and internal stakeholders on project status, risks, and outcomes
Partner with the enterprise sales team to ensure seamless Sales <> Services transitions and maintain alignment on critical value delivery work streams
Champion customer success stories and outcomes that validate BigPanda’s business value
Develop and maintain technical and product proficiency in the BigPanda product, including its AI capabilities (AI Detection and Response, AI Incident Assistant, AI Incident Prevention)
Actively contribute to BigPanda’s best practices framework and support continuous improvement of our delivery methodology

Requirements

6+ years project management experience with enterprise IT Projects or SaaS Implementations
Native or fluent German speaker
Experience with digital transformation projects and implementing operational improvements alongside technical solutions
Demonstrated responsibility for timelines, deliverables, budget, and resources
Detail-oriented, energetic, efficient individual with a “get it done” attitude
Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads
Experience developing risk identification and mitigation plans
Experience developing and delivering value-oriented roadmaps
Excellent communication skills; able to articulate complex projects statuses to multiple stakeholders including C-Suite executives
Experience in AIOps or ITOps strongly preferred
Ability to travel up to 10% for key project milestones

Competitive Equity
Remote-first environment
Generous PTO where you accrue roughly 25 days per calendar year
Eight (8) paid holidays throughout the year
Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
UK Pension Scheme through NEST
#PandaParent support with fully paid leave options
Family Planning/Fertility Benefit
Financial planning services
Employee learning & development budget
Values-based recognition (Quarterly and Annually)
Social community & ERG programs
Flexible work environment along with a work-from-home stipend to support remote work arrangements
Values-based culture