Trust & Safety Specialist, Law Enforcement Response
23 – 29United StatesRemote
Summary
Handle law enforcement data requests, conduct user investigations, and draft precise responses to subpoenas and warrants for Instacart's Safety & Claims team.
About the role
ABOUT THE JOB
- Field time-sensitive inquiries from law enforcement regarding Instacart’s policies around disclosing user data
- Conduct investigations to identify users and pull records
- Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail
ABOUT YOU
MINIMUM QUALIFICATIONS
- Interest in issues related to law, policy, and privacy
- Familiarity with legal language and US/CAN criminal justice system
- Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations
- Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner
- Comfortable using Google Drive to collaborate with colleagues
- Comfortable with basic data analysis using Excel or Google Sheets
- Excellent writing skills
PREFERRED QUALIFICATIONS
- Familiarity with applicable privacy laws and regulations
- Experience using investigative tools to conduct searches and identify records based on minimal information
- Basic understanding of SQL
- Professional experience related to legal and privacy operations
- Comfortable using Adobe Acrobat or similar PDF editing software
Skills
Google DriveExcelGoogle SheetsSQLAdobe Acrobatlegal writinginvestigative toolsprivacy lawssubpoena responsedata analysis