Trust and Safety Lead

Responsibilities

Policy & Enforcement

• Define policies across accounts, payments, and API usage
• Ensure compliance with sanctions and regulatory requirements
• Translate provider policies into platform-level enforcement
• Design enforcement actions and appeals

Systems & Risk

• Build a risk-based system driven by aggregated signals
• Develop unified risk scoring and tiered enforcement
• Partner with engineering on sanctions controls, identity validation, and enforcement systems
• Introduce ML-assisted detection for fraud and abuse

Operations (0 → 1)

• Handle investigations, enforcement decisions, and appeals
• Build workflows while operating them
• Use AI for triage and decision support
• Turn operational learnings into scalable systems

Provider & Enterprise

• Partner with model providers on policy alignment and escalations
• Define enterprise controls (allowlists, policies, auditability)
• Coordinate across engineering, legal, and go-to-market

Scale

• Build and scale the function across policy, systems, and operations
• Establish monitoring, escalation frameworks, and KPIs

Qualifications

• Experience building or scaling trust & safety, risk, or compliance systems
• Strong understanding of sanctions, fraud, and enforcement systems
• Experience working cross-functionally with engineering, legal, and operations
• Ability to design and operate data-driven systems
• Builder mindset with comfort in 0 → 1 and ambiguous environments