Technical Program Manager (TPM)

Core Responsibilities

Customer & Program Ownership

• Serve as the primary point of contact for assigned customer programs
• Build deep, trusted relationships with technical and executive stakeholders (CTOs, CIOs, product leaders, procurement teams)
• Understand customer objectives and uncover the "problem behind the problem"
• Maintain clarity between what is requested vs. what is contractually agreed vs. what is technically feasible
• Operate confidently in public sector and enterprise contracting environments

Technical Program Delivery

• Translate customer and policy requirements into executable technical delivery plans
• Partner closely with engineering and product teams to define epics, milestones, and delivery roadmaps
• Participate actively in technical conversations (cloud architecture, APIs, containers, identity systems, digital signatures, etc.)
• Independently field technical questions (e.g., AWS vs GCP tradeoffs, deployment models, integration patterns)

Contract-Aware Execution

• Read, interpret, and execute against customer contracts and SOWs
• Identify obligations, constraints, and deliverables within agreements
• Ensure delivery aligns with contractual commitments and scope boundaries
• Support translation of contract requirements into technical execution plans

Multi-Program Management

• Manage multiple concurrent engagements across private and public sector customers
• Prioritize effectively across competing demands and delivery timelines
• Determine when to escalate, when to unblock independently, and when to engage engineering resources
• Protect engineering time by filtering, structuring, and reducing unnecessary meeting load

Execution Excellence & Stakeholder Management

• Lead recurring customer meetings, technical working sessions, and executive updates
• Run structured governance cadences across internal and external stakeholders
• Deliver clear communication in high-stakes environments
• Maintain strong alignment across engineering, product, and customer leadership teams

Risk, Dependency & Delivery Management

• Identify delivery risks early and proactively mitigate across teams
• Manage dependencies across engineering, product, and customer stakeholders
• Ensure alignment on scope, timelines, and technical feasibility
• Surface gaps between customer expectations and delivery reality

What You Bring

• 3–7+ years in Technical Program Management, implementation delivery, or systems-focused customer success roles
• Strong technical fluency (APIs, cloud infrastructure, system architecture, identity concepts preferred)
• Proven ability to operate in complex, ambiguous, multi-stakeholder environments
• Strong understanding of how software systems are built and delivered
• Ability to independently interpret contracts, SOWs, or technical requirements
• Excellent executive communication and relationship-building skills
• Ability to protect engineering time while maintaining customer satisfaction

Nice to Have

• Experience working with enterprise or government customers
• Experience in identity, IAM / ICAM, zero trust, credentialing, or authentication systems
• Familiarity with FedRAMP, NIST frameworks, or federal security standards
• PMP or other program management certifications
• Consulting, federal contracting, or enterprise transformation background
• Prior engineering or deeply technical systems experience (strong advantage)