Responsibilities

Own end-to-end release coordination for North, including managing release trains, defining cadences, and ensuring smooth execution across engineering and product teams
Drive cherry pick and hotfix approval workflows, triaging urgency, aligning stakeholders, and shepherding changes through to deployment with appropriate guardrails
Author and manage customer-facing release communications, translating technical changes into clear, accurate updates for enterprise customers and internal stakeholders
Establish and scale release processes that allow North's teams to ship faster and with greater confidence as our platform grows
Map cross-team dependencies and risks across the release pipeline, surfacing blockers early and coordinating resolution across engineering, product, and customer success
Partner directly with North Leadership and Members of Technical Staff on efforts to improve release quality, velocity, and operational rigor
Manage project tracking tools (Linear, GitHub workflows) and facilitate release planning sessions across cross-functional teams
Respond quickly to program-level changes: clarifying scope, adjusting timelines, and marshalling the right resources when customer or market priorities shift

Requirements

4+ years as an Engineering or Technical Program Manager, with at least some of that time spent at a startup or high-growth company where you built programs rather than inherited them
Demonstrated experience running multiple simultaneous workstreams. You can hold a complex picture in your head, spot cascading risks early, and keep several parallel programs moving without losing the thread
Strong executive communication: you know how to distil messy, multi-team status into crisp, decision-ready updates for senior leadership, and you know when to escalate versus resolve
Fluency with AI/ML product development
A builder's instinct: comfortable in ambiguous, low-structure environments where you're creating the process, not following it, and pragmatic enough to ship something imperfect rather than wait for perfect
Cross-functional influence without authority: you've worked in roles where you had to align Finance, GTM, and engineering leads who all had different priorities, and you know how to move people without a mandate
Experience working with or alongside technical leads: you can have a credible conversation about technical dependencies and constraints without needing things translated