Key Responsibilities

Lead technical kickoff calls and project‑manage the implementation process
Configure integrations, data feeds, and custom workflows to meet customer needs
Develop detailed onboarding plans with timelines, milestones, and success criteria

Conduct regular health checks and usage reviews
Deliver tailored training sessions
Identify and mitigate adoption blockers; proactively surface risk signals
Advise customers on developing and operationalizing a human risk program roadmap, from baseline awareness to measurable culture change
Partner with CISOs and security leaders to integrate Fable’s behavioral insights and automation into their larger cybersecurity strategy
Provide best-practice frameworks for maturing human risk management over time

Serve as the primary technical contact for your accounts
Triage and prioritize support tickets, collaborating with Engineering
Escalate critical issues and drive resolution through cross‑functional coordination

Build business‑case analyses and ROI reports to demonstrate realized value
Quantify the maturity and impact of customers’ human risk programs, translating behavioral improvements into business-level outcomes
Partner with AEs on upsell and renewal conversations
Identify expansion opportunities

Collect and synthesize customer feedback, feature requests, and competitive insights
Evangelize new product capabilities and beta programs
Liaise with Product and Engineering to influence roadmap priorities

Develop trusted advisor relationships with technical and security stakeholders (e.g., CISOs, SecOps)
Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics

Qualifications

3–5 years of customer‑facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer, Implementation Specialist)
Proven track record driving technical implementations and adoption for mid‑market or enterprise customers
Strong project management skills with attention to detail and accountability
Exceptional written and verbal communication skills; able to present to both technical and executive audiences
Customer‑obsessed mindset with a bias for proactive problem‑solving and escalation management
Experience in cybersecurity, risk management, or compliance domains

Familiarity with SIEM, IAM, UEBA, or SSO platforms
Prior background in high‑velocity startup environments
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience