Support Analyst
McLean, VAOnsite3+ YOE
Summary
Troubleshoot technical issues for fintech platform users, provide first-line support, maintain knowledge libraries, and refine AI agents in a fast-paced startup. Requires 3-5 years support experience, strong problem-solving, and fintech interest.
About the role
Responsibilities
- Assist members with questions on how to use the Range platform
- Serve as first line of defense on technical issues
- Quickly identify member problems and offer effective solutions
- Create and maintain a knowledge library of how Range works
- Maintain success metrics and data as directed
- Be an active part of a collaborative team and share best practices
- Refine our customer-facing AI agent to scale support
- Leverage AI tools to uplevel daily output
Requirements
- 3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred
- Strong problem-solving and written communication skills
- Experience using financial services technology
- BS or BA preferred
- An interest in the tech industry and/or consumer fintech experience
Benefits
- Comprehensive health coverage: Medical, dental, and vision
- 401k plan
- Technology allowance
- PTO
- Top of Market Pay
- Paid parental leave
Skills
SaaSFinTechAI toolsfinancial services technologyproblem-solvingknowledge base managementcustomer support metricsAI agent refinement