Responsibilities

Own strategic delivery provider relationships end-to-end - act as the single point of accountability for performance, growth, and operational excellence
Become an advocate - be the voice of the provider internally and partner with product, engineering, and go-to-market to build solutions that help providers scale
Be a product expert - learn the ins and outs of the Nash Platform and how its best positioned to drive impact to providers
Understand the nuances of each integration, identify areas of improvement, and manage/troubleshoot ongoing integration challenges
Partner with the Merchant team and lead cross-functional initiatives to drive best performance for providers and merchants alike
Leverage the existing data structure to drive best practices and insights for performance improvement
Lead the growth charge with each provider, deeply understanding each business, its needs, and helping achieve optimal business outcomes

Qualifications (Must-Have)

5+ years in a customer-facing and technical role, experience with carriers/delivery partners is a plus
Proven success owning strategic relationships and driving growth and operational excellence
Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering
Experience advising product/engineering leaders and translating technical concepts into business outcomes
Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems
Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback
Excellent communication and executive-presence skills

Experience in last-mile logistics, supply chain, or complex B2B SaaS systems
Experience in high-growth startups or enterprise retail environments
Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows
Background in consultative roles involving both technical depth and commercial accountability