Key Responsibilities

Own and deepen relationships with a portfolio of 5–10 enterprise healthcare customers, focusing on long-term retention, expansion, and value creation.
Serve as a strategic advisor to C-suite and VP-level stakeholders (CFOs, VPs of Revenue Cycle, Operations leads), aligning solutions to financial, operational, and patient experience goals.
Develop and execute comprehensive account strategies and success plans that drive adoption, measurable ROI, and expansion across complex organizations.
Lead high-impact Quarterly Business Reviews (QBRs), leveraging data and insights to highlight performance, outcomes, and future opportunities.
Identify, influence, and drive multi-threaded expansion opportunities, including upsell and cross-sell within large enterprise accounts.
Partner cross-functionally with Sales, Product, and Implementation teams to ensure seamless delivery and alignment on customer goals.
Act as the escalation point for critical issues, navigating complex organizations to drive resolution and maintain executive trust.
Leverage deep knowledge of healthcare revenue cycle management to provide consultative guidance and best practices.
Translate customer feedback into actionable insights for Product and Leadership teams to shape roadmap and company strategy.
Drive customer advocacy initiatives including executive references, case studies, and participation in industry events.
Maintain understanding of healthcare industry trends, regulatory changes, and RCM innovation.
Travel up to 50% for on-site customer meetings, conferences, and events.

Requirements

10+ years of experience within RCM, healthcare, and/or healthcare technology, with expertise in revenue cycle operations, patient financial experience, and/or healthcare finance.
Firsthand experience working in or alongside health systems, RCM companies, EHR organizations, or healthcare technology providers in a customer-facing, financial, or operational capacity.
Proven track record of managing and growing large, complex enterprise accounts (7-figure+ ARR), with success in retention and expansion.
Deep understanding of healthcare revenue cycle management, including patient financial experience, billing workflows, coding, payer dynamics, and regulatory environment.
Experience engaging and influencing executive stakeholders (C-suite, VP-level) with polished executive presence.
Highly consultative mindset with ability to translate complex challenges into strategic solutions and measurable outcomes.
Strong analytical and storytelling skills, leveraging data to drive executive conversations.
Demonstrated ability to operate cross-functionally and influence without authority in a fast-paced environment.
Exceptional communication and relationship-building skills.
Experience with CRM and customer success platforms.
Willingness and ability to travel up to 50% of the time.

Nice-to-Haves / Success Metrics

100% retention across portfolio with strong customer health scores.
At least one expansion or upsell initiated or closed.
Completed QBRs with documented outcomes and ROI storytelling.
At least one customer advocacy milestone (executive reference, case study, or industry event participation).