Responsibilities

Create the home for product teams to safely build out, understand and improve their conversational experiences.
Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
Integrate human and AI conversations in the platform so that teams can understand and manage both.
Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives.
Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer.
Partner with the Conversation UX team to unlock novel capabilities for the AI agent.

Requirements

12+ years of experience as a Product Manager
Deep user empathy and a high bar for user experience
Experience developing a multi-year vision, strategy and roadmap for large scale products
Experience leading cross-team initiatives from ideation to execution
Technical expertise: led technical products and/or have a background in computer science (or similar)
Strong written and verbal communication skills