Software Engineer, Horizontal Ops
170k – 230kSan Francisco, CANew York, NYSeattle, WALos Angeles, CAHybrid5+ YOE
Summary
Builds internal operations platform and automations for customer support, trust & safety workflows using backend systems. Requires 5+ years experience, backend expertise (Python, Postgres, MySQL), and ownership mindset; hybrid near SF, NY, Seattle, or LA hubs.
About the role
Responsibilities
- Build new operator-facing tools and systems.
- Scale internal infrastructure.
- Design intelligent AI-powered automations to help ops teams work faster and more reliably.
- Lead solutions end to end.
- Translate ambiguous business problems into clear technical solutions.
- Drive delivery and experimentation.
Requirements
- 5+ years of full-time software engineering experience in high-growth startups.
- Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
- Proven track record of building platform-level systems and scaling high-throughput backend infrastructure.
- Experience with Python, Postgres, and MySQL is a plus.
- Ownership mindset: Own projects holistically from inception to production.
- Product instinct: Translate internal stakeholder and operator needs into effective technical solutions.
- Problem-solving: Thrive in ambiguity with creativity and autonomy.
- Team leadership: Mentor peers, drive technical standards, foster inclusive team culture.
Nice-to-Haves
- Backend expertise with Python, Postgres, MySQL.
Skills
PythonPostgresMySQLBackend DevelopmentWorkflow EngineAI AutomationsPlatform Engineering
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