Senior Support Engineer | Remote | North America
New York, NYNew JerseyCaliforniaMassachusettsSupport EngineeringRemote3+ YOE
Summary
Senior Support Engineer troubleshoots complex technical issues in n8n workflows, integrations, and performance for enterprise and community users. Requires 3-5+ years experience with JavaScript, Node.js, Docker, APIs, networking, collaborating with engineering on resolutions.
About the role
Responsibilities
- Provide technical support to users via tickets, chat, and community forums
- Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
- Investigate and reproduce complex technical issues across the n8n ecosystem
- Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
- Create and maintain documentation, FAQs, and knowledge base articles
- Identify recurring issues and propose improvements to product reliability and user experience
- Contribute to the community by answering questions and sharing best practices
- Document troubleshooting workflows and build internal playbooks
- Help improve support tooling and resolution efficiency
Core Requirements (IC2 & IC3)
- Strong troubleshooting and problem-solving skills
- Experience debugging APIs, integrations, webhooks, and authentication flows
- Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
- Experience working with JavaScript, Node.js, or similar technologies
- Experience with Docker or containerized environments
- Strong written and verbal communication skills
- Passion for helping users and improving product usability
Senior Support Engineer (IC3)
Typical profile:
- 5+ years in technical support, customer-facing engineering, or similar roles
- Strong experience troubleshooting complex production environments
- Deep understanding of workflow automation, APIs, and integrations
- Strong knowledge of Node.js environments and containerized deployments
- Experience collaborating closely with engineering on complex technical issues
- Ability to identify systemic issues and drive improvements in product reliability and support processes
Support Engineer (IC2)
Typical profile:
- 3+ years in technical support, solutions engineering, or similar roles
- Experience debugging workflow automation systems and integrations
- Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals
- Ability to investigate complex issues and collaborate with engineering for resolution
- Experience documenting troubleshooting steps and improving support knowledge bases
Nice to Have
- Experience with workflow automation tools (Zapier, Make, Airflow)
- Observability tools such as Grafana, Datadog, or Prometheus
- Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)
Skills
JavaScriptNode.jsDockerAPIsWebhooksHTTP/HTTPSTCP/IPDNSAWSGCPLinuxOAuth2GrafanaDatadogPrometheus