Responsibilities

Own the end-to-end design and administration of Fingerprint’s GTM systems stack: Salesforce (CRM), HubSpot (MAP), Apollo (prospecting and sequencing), Gong (conversation intelligence), DealHub (CPQ), Default (inbound routing and scheduling), Everstage (commissions), Planhat (Customer Success), and Seismic (sales enablement).
Own and evolve the GTM systems roadmap, aligning the tech stack with company priorities and revenue goals.
Define and enforce data governance standards: object schemas, field naming conventions, picklist management, record lifecycle policies, and data hygiene practices.
Lead system integrations and ensure clean, reliable data flows via native connectors, middleware, and custom API integrations—with Salesforce as the system of record.
Partner with Finance to ensure CPQ and contract systems reflect current pricing, approval workflows, and compliance.
Monitor system performance, troubleshoot issues, and implement stability measures.

Serve as primary Salesforce admin: manage users, roles, profiles, permission sets, record types, page layouts, and validation rules.
Build and maintain complex automation: Record-Triggered Flows, Process Builder replacements, Apex triggers, and approval processes.
Own lead routing configuration, account assignment rules, territory logic, and queue management (Default).

Administer and evolve DealHub CPQ: product catalog, pricing rules, discount tier logic, approval workflow configuration, and DealHub-Salesforce integration.
Model new pricing structures, contract terms, and deal approval policies.
Troubleshoot configuration issues blocking deal progression.

Ensure systems foundation supports automation, AI workflows, and data pipelines.
Provide platform access, governance, and configuration support for GTM engineering initiatives.
Stay current with emerging tools and AI developments relevant to RevOps.

Manage relationships, contracts, pricing, and licensing for GTM technology vendors.
Produce internal documentation for system processes, configurations, and user guides.
Lead change management, stakeholder communication, and training.
Provide periodic systems trainings.
Act as technical subject matter expert and escalation point.

Requirements

5+ years of experience in revenue operations, systems administration, or sales operations in a B2B SaaS environment.
Salesforce Administrator certification (ADM 201) required; Advanced Administrator or Platform App Builder preferred.
Deep hands-on experience with Salesforce configuration: Flows, approval processes, custom objects, and complex reporting.
Hands-on experience with DealHub CPQ or comparable (Salesforce CPQ, Conga), including pricing configuration and approval workflows.
Strong understanding of GTM systems ecosystems and Salesforce integrations with Apollo, HubSpot, Default, Gong, Everstage, Planhat, DealHub.
Proven ability to translate business requirements into scalable technical solutions.
Experience managing vendor relationships and GTM tool contracts.
Excellent communication and stakeholder management skills.
High attention to detail, strong documentation habits, and comfort with ambiguity.
Passion for systems and process improvements.
Curiosity about AI tools for revenue workflows.