What You'll Be Doing

Design solution architecture for Teleport in a customer environment
Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer
Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases
Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization
Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport
Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization
Document the customer's business goals and challenges to align Teleport to provide the most value possible
Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions
Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities
Collaborate with Sales and Product to provide valuable feedback for product improvement
Support our broader Teleport customer base seeking new solutions and best practice recommendations

What You'll Bring

BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field
8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
Linux administration skills
Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure. Certifications are a plus
A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus
Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
Outstanding soft skills, excellent verbal and written communication skills
Project management experience and the ability to handle multiple clients simultaneously
Strong organizational skills