Responsibilities

Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth.
Identify and execute opportunities to increase usage across teams, geographies and use cases.
Build strong, multi-threaded relationships across technical, operational and executive stakeholders.
Own and interpret usage data, identifying trends, spikes and drop-offs across accounts.
Translate usage insights into clear, proactive growth strategies.
Partner with product and engineering teams to unlock new use cases and remove adoption blockers.
Lead account planning, expansion strategy and commercial conversations within your accounts.
Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time.

Requirements

5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology.
Proven track record of driving expansion and growth within large, complex accounts.
Strong commercial mindset, with the ability to identify and execute revenue opportunities.
Comfortable working with data, dashboards and usage metrics to inform decision-making.
Able to navigate and influence multiple stakeholders across large organisations.
Highly proactive, with a bias towards action and ownership of outcomes.
Comfortable operating in fast-moving, ambiguous environments.

Experience working with usage-based or API-driven products.
Background in AI, data platforms, developer tools or creative technology.
Experience working with technical stakeholders such as engineering or product teams.
Experience scaling accounts in high-growth startup environments.