Responsibilities

Guide families and clients through initial conversations about in-home, non-medical care via phone, email, chat, and text
Develop, pilot, and refine new product offerings in partnership with marketing and product teams
Develop, implement, and refine sales playbooks and strategies for new customer workflows or products
Conduct consultative sales conversations to uncover needs and tailor recommendations
Iterate on sales approaches based on customer insights and update playbooks accordingly
Collaborate cross-functionally with operations, care coordination, and marketing teams
Identify process gaps and propose messaging/strategy adjustments to improve positioning and client experience
Synthesize customer insights for sales leadership to drive improvements
Provide coaching and support to peers on new products and approaches
Meet or exceed individual sales metrics including call volume, talk time, conversion rates, and quality standards

Requirements

5+ years of phone-based sales or customer service experience (inbound and outbound)
Experience developing sales strategies
Ability to thrive in a metrics-driven environment and meet goals
Empathetic communicator who balances compassion with confident sales execution
Experience working remotely and managing time effectively in a virtual team setting