Role Responsibilities

System Maintenance & Security

Lead the end-to-end patching process for Jira Data Center/Server instances
Monitor Atlassian Security Advisories and perform version upgrades to ensure the environment is secure and performant

Instance Governance

Serve as the primary gatekeeper for the Jira configuration
Manage global settings, including workflows, permission schemes, screen schemes, and custom field consolidation

Automation & Customization

Develop and maintain complex scripts using ScriptRunner (Groovy) to automate business logic, extend Jira’s native capabilities, and integrate with external APIs

Performance Monitoring

Conduct regular health checks, JVM tuning, and re-indexing
Troubleshoot system-level issues (logs, database connectivity, or plugin conflicts) to minimize downtime

User Support & Training

Provide "Tier 3" support for internal teams, helping them translate business requirements into efficient Jira projects without creating "configuration bloat"

Role Requirements

Must-Have Skills

3+ years of experience as a Jira Systems Administrator, with specific experience both in On-Prem (Data Center or Server) environments AND cloud migration experience
Advanced knowledge of Groovy and the ScriptRunner plugin; comfortable writing scripts that interact with the Jira API
Strong understanding of the underlying tech stack: Linux/Windows servers, SQL databases (PostgreSQL/SQL Server), and SSL/Certificate management
Ability to analyze log files (atlassian-jira.log) and thread dumps to identify the root cause of system instability
Experience operating in a production environment where "uptime is king," following strict change-control processes for all patches and updates

Nice-to-Have Skills

Current Atlassian Certified Professional (ACP) certifications such as ACP-100 (Jira Admin for Data Center) or ACP-120 (Jira Admin for Cloud)
Experience with Atlassian Guard (Access) and configuring SSO/SAML (e.g., Okta, Azure AD) for user provisioning
Familiarity with administering other Atlassian tools like Confluence, Bitbucket, or Jira Service Management (JSM)
Experience with Agile methodologies (Scrum/Kanban) to help teams optimize their boards and reporting