RMS Architect
United StatesSolutions ArchitectureRemote
Summary
Lead end-to-end RMS implementations for public safety agencies, handling solution design, configuration, training, and go-live support. Requires 2–5+ years in product consulting or implementation, strong technical aptitude with low-code platforms, and excellent training and stakeholder skills.
About the role
What You'll Do
- Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support
- Configure and implement workflows, forms, and data structures within configurable platforms
- Translate customer business requirements into scalable technical configurations and user workflows
- Oversee RMS implementation across workstreams, including integrations and hardware components
- Establish and standardize best practices for RMS delivery across customers
- Facilitate customer workshops to gather requirements, validate workflows, and drive alignment
- Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences
- Lead product demonstrations, working sessions, and launch events
- Support user adoption by translating product capabilities into practical, real-world use cases
- Guide change management efforts to ensure successful product adoption
- Identify risks, surface issues, and communicate project status to stakeholders
- Gather customer feedback and partner with Product teams to inform roadmap priorities
- Collaborate cross-functionally with Training, Product, and Project Management teams
Requirements
- 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology
- Technical experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling
- Hands-on experience delivering software implementations from setup through launch
- Experience designing and delivering structured training programs for diverse audiences
- Comfortable facilitating live sessions, workshops, and launch events
- Dynamic communicator with strong presentation skills for large groups
- Skilled at explaining complex technical concepts in an accessible way
- Strong interpersonal skills and emotional intelligence for navigating challenging customer dynamics
- Proficient in PowerPoint, Excel, and Microsoft Suite
- College degree from an accredited institution
- Willing to travel at least 50%
Skills
Low-code platformsWorkflow configurationForm buildingData modelingAgileWaterfallMicrosoft PowerPointMicrosoft ExcelImplementationTraining delivery