What you’ll do

Product & Pricing SME: Own partner enablement efforts as the primary expert for Dialpad's entire product portfolio, add-ons, pricing workflows, and go-to-market strategy, ensuring process stability.
- Core Partner trainer for all product or pricing updates and launches.
- Maintain all Partner facing product and pricing materials in Dialpad's CMS, Highspot.
- Instructional Designer, building Partner training courses in LMS, Docebo.
Product Launch Enablement Lead: Consult on end-to-end product strategy, go-to-market dependencies, and pricing navigation.
- Curate all launch-related live training, resources, feedback loops, and reinforcement activities for all Partner roles.
Product Readiness for Partners: Bridge technical and operational gaps to ensure sales mastery in "elite discovery", scoping, quoting & customer growth.
- Consult with Partner leadership to identify gaps in skills or knowledge and design training programs to address them.
- Develop and deliver interactive training workshops, job resources, practice activities, demo certifications, and more.
Data-Driven Enablement: Activate external use of our own Dialpad products, in tandem with other demo tools like Consensus, to efficiently reinforce training and track enablement results against expected outcomes.
- Spearhead product feedback sessions and surveys to help inform the product team and enablement's approach.
- Work closely with the overall Sales Enablement team to ensure that initiatives are aligned and integrated across the business.

Skills you’ll bring

5+ years of experience in Sales Enablement, Sales, Sales Engineering, Technical Trainer or a related role, with experience in supporting or working closely with sales & partner teams, ideally in the UCaaS and CCaaS industry.
Strong technical acumen, with an understanding of basic sales process and terminology, and how to enable revenue-driving teams for success.
Excellent communication, facilitation, and presentation skills, with the ability to collaborate effectively with cross-functional teams.
Experience using Generative or Agentic AI Tools, Docebo (LMS), and Highspot (CMS) preferred.
Ability to manage multiple projects and deadlines in a dynamic, fast-paced environment.
A proactive, problem-solving mindset and a passion for continuous improvement.
Bachelor’s degree preferred.
Sales experience preferred.

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.