What you’ll do

Work alongside the Account Managers to drive adoption and user engagement, which will aid in the efforts for the Renewal team to grow the account
Drive the qualification, quoting, and Salesforce processes to bring renewals to a close
Identify customer needs and demonstrate account management capabilities to guide renewal closure
Own and execute win/win negotiation strategies for a variety of renewals that maximize contract value while protecting and enhancing customer trust
Understand Hightouch’s Licensing Model to provide Customer assistance in licensing discussions
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
Leverage customer data and behavior to assess the health of each renewal
Support customer conversations around renewal readiness, timing, and general customer procurement inquiries
Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations, and product management to develop strategies for upcoming renewals
Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal

Experience & wisdom that excites us

2+ years demonstrated success in a Renewal Management and/or Account Management and/or Sales/Customer Success — ideally within SaaS offerings
Experience managing customer retention and adoption of a SaaS product for complex/strategic accounts/territories
Participate in AM/CSM led business reviews, and lead Renewals Meetings as needed
Excellent customer management skills; including sales, account management, and customer service
Personal initiative to identify areas of process improvement and efficiency
Must be a self-starter with the ability to work independently and in a team environment
Strong level of urgency, organization and prioritization skills
Strong process management, financial acumen and contractual engineering skills
Ability to react and adapt to potential rapid shifts in priorities
Exceptional verbal and written communication skills
Strong work ethic and quota achievement