Responsibilities

Cleanup and maintain operator contact information, understanding the different roles (Location Contact Functions) in Salesforce
Enter new operator location information into the internal onboarding forms
Review and validate external websites and Salesforce to understand accuracy of operator data and make updates and recommendations to the regional growth team
Reach out to existing operators by phone and email to verify information and make recommendations on ways to optimize their portfolio
Audit maps, competitive websites, and operator websites to ensure the most up-to-date location availability and pricing information
Understand competitive rates with internal reporting, websites, and external sources to make optimization recommendations to the growth team
Work with assigned regions on special projects as needed

Requirements

Demonstrated experience in sales support, customer service, operations, marketplace operations, revenue operations, customer support operations, or a related field
Exceptional attention to detail, problem solving abilities, and organizational skills
Comfortable working in spreadsheets, dashboards, and multiple operational systems simultaneously
Ability to identify patterns, inconsistencies, and operational opportunities within data
Excellent written and verbal communication skills with the ability to communicate and collaborate effectively with internal and external stakeholders
Self-motivated, dependable, and able to manage repetitive, detail-oriented workflows with a high degree of accuracy
Strong process discipline and documentation habits