Responsibilities

Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them.
Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - identify the primitives needed to build success.
Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops.
Redefine how we think about quality for agentic conversations.
Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent.

Requirements

5+ years of experience as a Product Manager
Deep user empathy and a high bar for user experience
Experience leading cross-team initiatives from ideation to execution
Technical expertise: led technical products and/or background in computer science (or similar)
Strong written and verbal communication skills

Experience with prompts, evals, skills, tools and introspecting conversational AI experiences
Background building agent capabilities and systems for applied AI