What You'll Do

Owned the roadmap and execution for one or more CAD workflows such as call intake, unit recommendations, dispatch operations, real-time incident management, or situational awareness capabilities
Partnered closely with your engineering team to deliver reliable, responsive, and scalable web-based experiences for dispatchers and field personnel
Worked directly with customers including dispatchers, supervisors, command staff, and technology leaders to understand operational pain points and translate them into product improvements
Defined requirements and product strategy for AI-driven capabilities that improve call triage, recommendations, information retrieval, and operational decision-making
Collaborated with engineering teams building real-time video streaming and multimedia capabilities that help agencies access critical information during active incidents
Leveraged product analytics and operational data to identify trends, measure customer outcomes, and prioritize investments that improve agency performance
Collaborated with sales, implementation, and go-to-market teams to support new launches and customer adoption
Prioritized and refined the product backlog using customer feedback, operational insights, analytics, and business goals
Balanced new feature development with the operational work required to improve system performance, resiliency, scalability, and usability in mission-critical environments

What You'll Need

4–7+ years of experience building and shipping software products, ideally in enterprise SaaS, real-time platforms, or operationally complex environments
Proven ability to own and deliver product areas end-to-end with a strong focus on execution
Experience working closely with engineering teams in a collaborative, one-team environment
Comfort partnering cross-functionally with sales, implementation, support, and customer stakeholders
Strong communication skills with the ability to engage effectively with both technical and non-technical audiences
Experience building workflow-heavy, real-time, or operational products; public safety experience is a plus
Experience or strong interest in AI, machine learning, or decision-support systems and how they can be applied responsibly in operational environments
Familiarity with products that incorporate video streaming, multimedia workflows, computer vision, or other real-time data sources is a plus
Experience using analytics, experimentation, and operational metrics to guide product decisions and measure impact
A data-informed mindset with the ability to make thoughtful, customer-driven decisions in complex environments

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