Responsibilities

Own and drive the product roadmap for the future of conversational AI and human support at Stripe
Shape strategy, steer product requirements, and hold a high bar for the execution of high impact initiatives that impact key segments and top customers
Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively
Build strong relationships with senior leaders across Operations to continually uplevel our human support functions
Grow and coach a global team of PMs in building systems and platforms for conversational and human agents

Requirements

3+ years of managing product managers, 8+ years as a product manager
Deep user empathy and a high bar for user experience
Experience developing a multi-year vision, strategy and roadmap for large scale products
Experience hiring, managing, and building high performing customer-focused Product Management teams in multiple continents
Experience leading cross-team initiatives from ideation to execution
Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
Strong written and verbal communication skills