Responsibilities

Own the processor relationship end-to-end - day-to-day platform management, change requests, escalations, roadmap awareness, and quarterly business reviews
Manage program setup and ongoing configuration across card programs: BINs, billing tables, APRs, fees, statement generation, transaction parameters
Coordinate with our BIN sponsor and card networks on configuration requirements where their systems intersect with the processor
Partner with Product and Engineering to scope and implement processor-side requirements for new features and program launches
QA configuration changes before they reach cardholders - catching errors before they become customer or compliance issues
Maintain internal documentation on program configurations and processor setup across all active card programs
Monitor processor performance and flag issues to relevant internal teams with enough context to act
Be the internal go-to for processor questions across Product, Engineering, Compliance, and leadership

Requirements

4+ years in payment operations, platform operations, technical program management, bank operations, or a closely related function at an issuer, processor, bank, or fintech
Experience owning or deeply operating a complex, production-critical technical platform (processor, core banking system, payment gateway, reconciliation system, or similar)
Analytical rigor and comfort working with data to diagnose issues, validate changes, and support investigations. SQL strongly preferred
Clear written and verbal communication - you can explain a complex platform behavior to an engineer, a compliance officer, or a partner bank