Outbound Enrollment Specialist
Makes outbound calls to enroll patients in healthcare services, educates on resources, achieves enrollment goals, and documents interactions. Requires strong empathetic communication, goal motivation, and ability to work remotely Mon-Fri CT hours.
Role Description
Your North Star: Enroll patients as a frontline ambassador.
As an Outbound Enrollment Representative, you will make outbound calls to patients to enroll them into Pomelo Care services and educate them on clinical and social resources available through their health plan. The ideal candidate has excellent verbal communication skills, empathy, and the ability to establish rapport over the phone.
Responsibilities
- Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources.
- Achieve member enrollment goals as driven by company KPIs.
- Support patients by answering questions, addressing concerns, and providing guidance on how Pomelo can support their needs.
- Document all interactions and maintain timely, accurate records of patient outreach activities.
- Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
- Work with families to schedule appointments and follow-up care as needed.
- Participate in training and development opportunities to stay current on healthcare trends and regulations.
- Manage inbound calls from potential patients.
Who you are
- Ability to work Monday-Friday, 8:30am - 5:00pm CT
- Strong, empathetic communication skills.
- Motivated by goals, metrics, and monthly bonus program.
- Passionate about changing the current landscape of healthcare.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Willing to work occasional overtime hours.
- Are internet-connected, able to work remotely.
Bonus points if you have
- Experience working in a fast-paced and dynamic startup environment.
- Experience in outreach enrollments and prospecting.
- Familiar working with people assigned to Medicaid health plans.
- Ability to scope and tackle ambiguous problems.
Compensation
Starting base salary of $40,000 - $50,000 with uncapped performance bonus. On-target earnings range from $70,000 - $100,000 based on performance against targets.