What you will do

Own the strategy and execution of Platform implementations from client kickoff through go-live.
Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
Partner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
Develop, monitor, and manage key performance metrics.
Build, maintain, and execute quarterly plans aligned with business objectives.
Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets and deliver high-quality implementation services to clients.
Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
Drive adoption of best practices in project management, change management, and client communication.
Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services.

What you will need

Proven track record in hiring and overseeing distributed teams.
Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics.
A data-driven approach to developing, tracking and optimizing performance metrics.
Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through.
Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company.
Eager for a very hands-on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly.
Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small.