Responsibilities

Lead, mentor, and grow a team of Field Engineers supporting onboarding, implementation, and customer adoption initiatives
Partner with Customer Success and Sales teams to ensure seamless transitions from pre-sales to post-sales engagements
Guide customers through deployment, configuration, integration, and optimization of the CodeRabbit platform
Coach Field Engineers through complex customer environments, technical escalations, and architecture discussions
Establish and scale implementation methodologies, onboarding frameworks, technical health checks, and adoption best practices
Act as an escalation point for complex customer issues, coordinating closely with Product, Engineering, and Support teams
Drive customer enablement through trainings, workshops, office hours, and technical guidance sessions
Conduct and oversee customer configuration reviews and architecture assessments to ensure successful long-term adoption
Improve operational excellence through documentation, implementation playbooks, troubleshooting guides, and internal tooling
Recruit, onboard, and develop top-tier Field Engineering talent
Partner cross-functionally with Product and Engineering teams to communicate customer feedback and influence roadmap priorities
Stay current on trends in AI-powered developer tools, cloud infrastructure, CI/CD systems, and modern software delivery workflows

Requirements

6+ years of experience in customer-facing technical roles, including 2+ years leading Solutions Engineering, Customer Engineering, Technical Account Management, or Field Engineering teams
Experience leading customer onboarding, implementation, or technical adoption programs for SaaS or developer-focused products
Strong technical background with software development tools, APIs, cloud infrastructure, and CI/CD platforms
Experience managing technical escalations and supporting customers in production environments
Demonstrated ability to coach and develop high-performing customer-facing technical teams
Strong organizational and operational skills with the ability to manage multiple customer priorities simultaneously
Excellent communication and stakeholder management skills
Ability to build trust with engineering teams, platform teams, and executive stakeholders
Strong sense of ownership, accountability, and bias toward execution
Passion for AI-powered developer tooling and improving engineering productivity

Experience with Kubernetes, Terraform, GitHub Actions, or modern DevOps tooling
Experience supporting enterprise customer deployments in cloud or hybrid environments
Familiarity with observability, developer productivity, or AI-native tooling ecosystems
Experience building implementation playbooks, onboarding frameworks, or customer enablement programs