IT Systems Engineer, Enterprise SaaS
Designs and owns architecture for enterprise SaaS platforms like Google Workspace and Slack, builds API integrations and automations, and ensures security and scalability. Requires 8+ years experience with deep hands-on SaaS admin and coding against APIs.
Responsibilities
- Own tenant-wide architecture for Google Workspace, Slack, and core collaboration platforms
- Design compartmentalization and data-governance models that scale with the company
- Build integrations and automation against SaaS APIs to automate provisioning and catch drift
- Configure the application side of SSO connections and SCIM attribute mappings
- Serve as the final escalation tier for platform issues Support can't resolve
- Lead vendor relationships — roadmap influence, escalation paths, engineering-level dialogue
- Partner with Corporate Security on SaaS hardening, third-party app governance, and compliance controls
- Own platform configuration as code — auditable, repeatable, and version-controlled
Requirements
- 8+ years building secure IT systems in complex environments
- Excel at solving ambiguous problems with multiple stakeholders
- Communicate technical concepts clearly to any audience
- View IT Engineering as requiring product engineering rigor
- Successfully deliver complex projects from conception to production
- Write clear documentation as a natural part of your workflow
- Deep, hands-on experience with enterprise administration of Google Workspace and Slack
- Built integrations against SaaS APIs, not just configured through consoles
- Been the final escalation tier
Nice-to-haves
- Transformed traditional IT operations into engineering-driven organizations
- Built strong partnerships with Security and Engineering teams
- Practice modern development methods (code reviews, testing, CI/CD)
- Work effectively in distributed teams
- Experience with Infrastructure as Code approaches to SaaS configuration
- Designed data governance or access controls for collaboration platforms
- Experience with SCIM provisioning and SSO federation from the application side
- Participated in M&A initiatives and led post-acquisition tenant consolidation
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