Responsibilities

Serve as the first point of contact for IT support requests globally during your shift.
Provide on-site and remote support, including basic troubleshooting, device setup, and video conferencing assistance.
Monitor and maintain the device fleet to ensure optimal performance.
Oversee in-office networking, AV systems, and Wi-Fi infrastructure (routers, switches, WAPs).
Order and track laptop shipments for the USA region.
Collaborate with internal teams for employee onboarding and offboarding.
Document and update IT procedures and SOPs.
Identify, troubleshoot, and resolve issues for tools and systems like Google Workspace, Slack, and Notion.

Requirements

Extensive experience supporting and administering Mac, Google Workspace, and Slack.
Experience supporting and administering MDM (e.g., Kandji/Iru or JAMF).
Strong Okta and Okta Workflow knowledge (Okta Certified Professional/Administrator preferred).
Familiarity with API orchestration platforms (e.g., Okta Workflows), cloud platforms (AWS, GCP, Azure), GitOps, IaC tools (Terraform), and network authentication protocols (RADIUS).
Experience with scripting languages (Python) and Google Apps Manager (GAM).
Solid understanding of networking concepts and internet tooling (Wi-Fi, routers, switches).
Experience supporting Google Meet and room schedulers.
Familiar with SOC2 and ISO27001 compliance standards.