Responsibilities

Lead the technical integration and implementation process with hundreds of payers
Establish and continuously improve Stedi’s “payer integration playbook”
Create and maintain organized documentation of new payer integrations and track implementation progress
Collaborate with engineering, customer operations, finance, product, and legal to get each integration across the line
Build and foster relationships with key stakeholders at payers as you navigate implementations

Requirements

Ample experience integrating with APIs; familiar with REST/SOAP APIs and hands-on experience building integrations to backend systems and applications
Exceptional at staying on top of many open threads simultaneously; hyper-responsive, organized, and thorough
Experience in customer/externally facing roles; ideally within technical support, implementation and onboarding, or solutions engineering roles
Systems mindset; able to intuitively understand gaps during implementations and articulate those to network operations and engineering teams
Resourceful, self-motivating, self-disciplined; do what it takes to get the job done and put in the hours
Ability to move quickly and match organizational pace; communicate what you are working on and proactively ask for help or feedback when needed