Responsibilities

Lead implementation and integration efforts for fraud and compliance products
Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success
Own APIs, SDK documentation, integration guides, and overall support documents
Analyze clients' requirements from the technical and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities
Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables
Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing Sardine's technology
Provide product feedback to internal stakeholders as the eyes and ears on the ground

Requirements

7+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, and systems analyst, working with multiple technical teams, both internal and external
3+ years of B2B SaaS experience working in the relevant domain (payment, fraud, risk, or compliance)
Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
Excellent organizational skills and the ability to manage multiple projects simultaneously and drive deliverables to completion
Advanced experience with SQL querying and JSON payload analysis
Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman)