Installation Specialist - Bilingual

Responsibilities

Conducting Virtual Site Surveys

• Conduct comprehensive virtual assessments, including complex or escalated restaurant sites
• Validate readiness of wiring, electrical infrastructure, networking, and internet performance
• Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks
• Provide technical guidance to clients and vendors to resolve issues
• Collaborate with Project Managers, Technicians, and Engineering to ensure installation success
• Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing
• Recommend improvements to survey tools, templates, and internal processes
• Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes

Conducting Installations

• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls
• Complete cabling, patching, and connectivity setup
• Deliver onsite training and live support for staff and management
• Implement menu/system updates and reporting configuration
• Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting
• Lead follow-ups with clients to ensure smooth transitions and adoption
• Travel regularly to client sites as required

Quality Assurance

• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists
• Review and verify outcomes before submission to maintain consistency and high-quality standards
• Identify and address process gaps or errors to drive continuous improvement and operational excellence

Skills & Knowledge

• Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization
• Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders
• Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments
• Proven ability to manage complex, multi-site projects independently and mentor junior team members
• Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person
• Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows
• Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management
• Excellent organizational, multitasking, and communication skills with a professional approach under pressure
• Demonstrated success in 50+ POS installations or comparable technical deployments
• Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses

Education / Professional Training

• A high school diploma or GED is required
• An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred
• An equivalent combination of education and experience may be considered

Travel Requirements

• Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed

Languages & Level of Proficiency

• Fluent in English (written and verbal)
• Bilingual proficiency in Spanish required