Responsibilities

Conducting Virtual Site Surveys
- Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
- Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
- Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
- Provide technical guidance to clients and vendors to resolve issues.
- Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
- Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
- Recommend improvements to survey tools, templates, and internal processes.
- Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
Conducting Installations
- Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
- Complete cabling, patching, and connectivity setup.
- Deliver onsite training and live support for staff and management.
- Implement menu/system updates and reporting configuration.
- Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
- Lead follow-ups with clients to ensure smooth transitions and adoption.
- Travel regularly to client sites as required.
Quality Assurance
- Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
- Review and verify outcomes before submission to maintain consistency and high-quality standards.
- Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.
Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
Proven ability to manage complex, multi-site projects independently and mentor junior team members.
Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
Demonstrated success in 50+ POS installations or comparable technical deployments.
Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.

Previous Experience

2-3 years of restaurant and/or technical support experience
Experience in fintech or SaaS environments preferred.

Education / Professional Training

A high school diploma or GED is required.
An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred.
An equivalent combination of education and experience may be considered.

Languages & Level of Proficiency

Fluent in English (written and verbal).
Bilingual English/Spanish strongly preferred