Responsibilities

Lead condensed, full-cycle implementations for acquisitions, operator transitions, and product expansions on accelerated timelines.
Assess and understand existing customer configurations, workflows, and data structures to extend them to new communities or services.
Serve as main point of communication for customers, ensuring alignment across stakeholders and August teams.
Drive implementations spanning multiple products (Clinical, Billing, Operations), delivering cohesive solutions.
Develop and execute streamlined project plans in complex, multi-site environments.
Act as trusted advisor to C-suite, department heads, and staff, driving adoption.
Partner cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams.
Identify and mitigate risks, lead data migrations, integrations, and configuration updates.
Deliver tailored training sessions for corporate and community roles.
Standardize processes, playbooks, and documentation for efficient rollouts.

Requirements

4+ years in Implementation or Program Management, preferably enterprise SaaS or healthcare technology.
Proven success in fast-paced, time-sensitive implementations with evolving scope or incomplete information.
Experience implementing multiple products/modules with systems-level perspective.
Ability to quickly absorb and synthesize existing configurations without prior ownership.
Strong background in healthcare, senior living, or adjacent industries highly preferred.
Experience deploying software across departments (operations, finance, clinical, IT).
Translate business needs into technical/workflow requirements.
Exceptional communication, relationship management, and stakeholder influence skills (including C-level).
Comfortable with ambiguity; create structure and make decisions without perfect information.
Familiarity with change management and adult learning best practices.

Market-competitive compensation based on experience, including significant equity option grants.
100% company-paid health, dental, vision premiums; company HSA contributions.
2% 401(k) match.
Flexible time off, 100% paid family leave, in-person company offsites twice yearly.