You Will

Project & Portfolio Management: Oversee a portfolio of customer implementation projects, ensuring timely completion and successful execution.
Customer Engagement: Collaborate with customers to understand business objectives and tailor implementation strategies to their needs.
Product Expertise & Training: Become an expert on the Invoca platform, training customers on core functionalities, integrations, APIs, and webhooks.
Technical Implementation Support: Assist customers in deploying Invoca’s JavaScript, integrating with MarTech platforms, and optimizing workflows.
Process Optimization: Identify and implement best practices to enhance efficiency, scalability, and customer experience.
Stakeholder Collaboration: Partner with Sales, Sales Engineering, Product and Customer Success to ensure smooth handoffs and consistent customer communication.
Issue Resolution & Risk Mitigation: Quickly identify potential issues, escalate as necessary, and proactively resolve challenges to ensure a positive onboarding experience.
Customer Advocacy: Gather insights from onboarding experiences to advocate for feature enhancements and inform product development.
Tracking & Reporting: Maintain accurate project records, track milestones, risk and ensure adherence to implementation Service Level Objectives using project management and CRM tools.
Global Market Alignment: Maintain an early-morning Eastern Time (ET) schedule to provide direct implementation oversight and real-time consultation for UK and European customers.
Agentic AI Exposure: Lead the deployment of Agentic AI workflows, ensuring autonomous agents are properly integrated into the customer’s broader MarTech ecosystem.

You Have

2+ years of experience in a customer-facing, project management, or implementation role for a SaaS or technology company.
Regional Availability: Residency in the Eastern Time Zone with a consistent ability to start the workday during early morning hours to support international accounts.
Proven ability to manage multiple customer projects with strong prioritization and time management skills.
Professional experience or deep familiarity with implementing Agentic AI frameworks, autonomous agents, or LLM-driven automation.
Deep product expertise and the ability to translate complex technical concepts for both technical and non-technical audiences.
Strong interpersonal and communication skills, capable of discussing both technical details and business strategy.
Ability to follow structured processes while adapting to customer needs and business objectives.
Strong analytical skills with a data-driven approach to decision-making.
Ability to think critically, solve complex problems, and work well under pressure.
Experience with CRM and project management tools (e.g., Salesforce, Jira).

Bonus Qualifications

Experience with marketing technologies such as Google AdWords, Google Analytics, Salesforce, and Adobe.
Technical background with working knowledge of HTML, JavaScript, CSS, and other web-related languages.
Background in telecom, automotive, marketing, mobile, or digital media industries.
Experience in the affiliate marketing space.
Familiarity with Agile project management methodologies.

Compensation & Benefits

Position Base Range - $77,000-$95,000 / plus annual bonus

Benefits include flexible time off, paid holidays, health benefits, 401(k) with match, stock options, mental health program, paid family and medical leave, and wellness subsidy.