Skip to content
Infinitus

Implementation Manager

San Francisco, CARemote4+ YOE
Summary

Leads end-to-end technical delivery of AI agent solutions for healthcare clients, managing integrations with CRM, EMRs, and data platforms via APIs and standards. Requires 4-5 years in software implementation or technical consulting, with strong project management and Salesforce experience.

About the role

What You’ll Do

Lead Client Implementations & Pilots

  • Own the end-to-end delivery for new client integrations and solution pilots.
  • Translate business use cases into detailed solution plans.
  • Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards.
  • Coordinate with rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts.

Project Management

  • Manage multiple concurrent client implementations with structured delivery methodology and clear communication.
  • Track milestones, risks, and deliverables to ensure predictable outcomes.
  • Capture learnings and contribute to continuous improvement of the implementation playbook.

Client Engagement

  • Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices.
  • Lead technical client conversations and working sessions, representing Infinitus as a domain expert.
  • Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch.

Minimum Requirements

  • 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms.
  • Demonstrated ability to project manage and deliver client-facing technical projects end to end.
  • Strong agile and project management skills to deliver customer features in two-week sprints.
  • Hands-on experience working with Salesforce or other CRM platforms.
  • Exceptional verbal and written communication skills—able to bridge business and technical stakeholders.
  • Analytical thinker with excellent problem-solving skills and attention to detail.
  • Comfortable working independently and juggling multiple fast-paced projects in a startup environment.

Preferred Qualifications

  • Experience working with or for pharmaceutical manufacturers or in life sciences technologies.
  • Familiarity with Mulesoft, or similar integration tools.
  • Exposure to AI solutions, digital transformation, or automation in healthcare.
  • Experience in data integrations with EMR or payor systems.
Skills
SalesforceAPIsEMRSmart on FHIRMulesoftAgileSaaSCRMQAUAT
Apply