Responsibilities

Lead the implementation process for newly acquired clients, ensuring a smooth onboarding experience
Collaborate with the sales team to understand client requirements and provide technical insights during the post-sales phase
Develop and manage project plans, timelines, and deliverables to meet client expectations
Create and deliver technical product demonstrations tailored to specific business needs
Coordinate with internal teams to address technical questions and provide necessary support throughout the implementation process
Conduct customer training sessions and develop support materials to facilitate the adoption of our solutions
Gather customer feedback post-implementation and relay it to the product development team for ongoing enhancements
Stay informed about industry trends and technological advancements in FinTech and AI to inform project strategies
Collaborate closely with Customer Success Managers to identify upsell opportunities, pinpoint training gaps, and create materials for client support

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field
Experience in implementation, preferably in software or startup environments
Basic understanding of AI technologies and their applications in the FinTech industry
Technical skills in SQL, Node.js, and React
Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
Problem-solving aptitude and a customer-centric mindset
Proven ability to work collaboratively within a team and independently in a fast-paced environment
Familiarity with project management methodologies and tools is a plus