Responsibilities

Document client requirements and create/maintain technical specifications (e.g., field mappings for Infinitus API against customer API spec).
Analyze client legacy data sets to understand impact on system design.
Configure the Infinitus platform using best practices and structured project delivery.
Establish CSV-based, API-based, and standard-based integrations with client systems (e.g., Patient Relationship Management, Electronic Medical Records).
Support QA, client UAT, and launch processes.
Author Knowledge Graph (KG) and related rules.
Provide support in client meetings leveraging platform knowledge.
Partner with clients and internal teams to resolve technical issues.
Act as first line of support, owning resolution and client communication.
Manage multiple client implementations concurrently.

Requirements

3 to 5 years of relevant software system implementation or configuration experience.
BA/BS with evidence of technical experience or equivalent.
Customer obsessed with passion for clients and patients.
Great problem-solver able to translate business problems to technical concepts.
Attention to detail and commitment to quality.
Clear communicator with strong written/verbal skills for client interactions.
Fast learner thriving in high-growth, fast-paced environment.
Ability to work independently on low to medium complexity assignments.