What You’ll Do

Support full-cycle implementations by executing key tasks across multiple customer projects
Configure the August platform based on defined workflows and requirements
Prepare, clean, and validate data for migrations and system setup
Build and maintain spreadsheets, templates, and tracking tools to support implementations
Join customer calls to take notes, track action items, and follow up on next steps
Assist with training preparation and delivery, ensuring customers feel confident using the platform
Partner with Implementation Managers to document workflows, requirements, and decisions
Identify opportunities to improve internal processes, tools, and documentation
Collaborate cross-functionally with Product, Engineering, and Customer Success teams to support customer needs
Manage multiple workstreams simultaneously while maintaining attention to detail and quality

About You

Bachelor’s degree required; demonstrated interest in technology, data, or process-driven work is a plus
Up to 2 years of experience (internships, coursework, or early career roles welcome)
Strong interest in technology, SaaS, or healthcare systems
Highly organized with strong attention to detail and ability to manage multiple tasks
Comfortable working in spreadsheets (Excel/Google Sheets) and learning new systems quickly
Strong problem-solving skills with a willingness to dig into ambiguous or unfamiliar challenges
Clear and professional communication skills, with comfort in customer-facing settings
Proactive and resourceful—willing to take ownership and figure things out
Excited to work in a fast-paced, evolving environment

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