Head of Business Value Services
San Francisco, CAOnsite10+ YOE
Summary
Lead and scale the Business Value Services function, developing value frameworks, ROI/TCO models, and GTM enablement to drive revenue, retention, and expansion for a high-growth B2B SaaS analytics platform.
About the role
What You Will Be Doing
- Develop and execute the vision and strategy for the Business Value Services organization, advancing the BVS practice through KPIs that track support against revenue and retention outcomes.
- Develop and continually improve value-selling resources for the GTM organization — including the value framework, playbooks, discovery tools, ROI/TCO models, and reusable templates — and ship Sigma-based tooling that accelerates outputs at scale.
- Partner with GTM stakeholders (Sales, Presales, Customer Success, Enablement) to build, operationalize, and scale value-based assets that support consistent value messaging and drive revenue growth.
- Train and support the GTM organization on the value framework and value-selling best practices to drive net-new logos and the retention and expansion of existing customers.
- Lead pre- and post-sale value-based discovery sessions and executive readouts to win strategic opportunities and quantify realized value.
- Develop sophisticated, comprehensive value models (TCO, ROI, etc.) to quantify the business value created with an investment in Sigma.
- Act as a trusted advisor on strategic deals, providing expertise, thought leadership, and insights into micro- and macro-level trends.
- Build and deliver compelling, CxO-facing value assessment deliverables, actively collaborating across the GTM ecosystem.
- Complete the feedback loop with Product and Product Marketing, sharing Voice of Field/Customer insights to inform templates, tooling, messaging, and roadmap priorities.
Qualifications We Need
- 10+ years of professional experience in consultative, strategic, and analytical customer-facing roles (e.g., Value Engineering, Business Value Services, Management Consulting, IT Consulting, etc.).
- Experience in a high-growth B2B SaaS startup environment.
- Experience with production business intelligence solutions.
- Demonstrated success in achieving revenue and growth metrics.
- Strategic mindset and creative problem-solving skills.
- Strong executive presence and a proven track record of advising C-suite executives toward successful business outcomes.
- Change management expertise and the ability to influence and motivate change.
- Exceptional strategic consulting skill set, including discovery, analysis, financial modeling, communication and storytelling, persuasion, and project leadership.
- Highly proficient in building financial models and presentations for C-suite executives.
- Experience executing complex enterprise software sales engagements with large enterprises; familiarity with methodologies such as MEDDPICC/MEDDIC and Force Management is a plus.
- Ability to travel for client-engagements (up to 50%).
- Bachelor’s degree in business, finance, or a related field required; MBA preferred.
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Skills
Value EngineeringROI modelingTCO modelingFinancial modelingMEDDICMEDDPICCForce ManagementBusiness IntelligenceC-suite advisoryChange management