Responsibilities

Own the process and tooling roadmap for Central Policy and Operations independently, setting short-to-medium-term strategic direction and aligning investment to areas of greatest need
Drive cross-functional initiatives across GTM, Finance Systems, and Data Engineering to align territory, quota, and adjustment data for AI enablement
Architect the path to transition off external tools toward Stripe-native tooling—building the business case, influencing resource allocation, and measuring ROI
Design and implement automation for Account Team assignments, User Segmentation updates, and Manager and Approval workflows in Salesforce to reduce manual intervention and contractor dependency
Build audit frameworks, compliance metrics, and governance processes for scaled systems (Territory Assignments, Quota, Workflows, Adjustment Approvals)
Establish documentation, process architecture, and AI-ready task design that enables leadership visibility, vendor onboarding, and repeatable delegation
Anticipate system integration risks and resolve them before they become escalations—including cross-system data movement between Salesforce, territory engines, and reporting infrastructure

Requirements

10 or more years of experience in business operations, systems development, technical program management, or a related discipline with demonstrated progression in scope and complexity
Proven track record of owning and delivering end-to-end systems or tooling programs in a cross-functional environment—from business case through implementation and ongoing optimization
Strong SQL proficiency and experience with data architecture, pipeline design, or systems integration work
Experience leading process redesign and automation initiatives that delivered measurable operational efficiency or cost reduction
Demonstrated ability to influence senior stakeholders, build investment cases, and drive decisions across functions without direct authority
Effective communicator who can translate complex technical concepts for non-technical audiences and leadership, and translate business requirements into system specifications

Experience with Anaplan, Salesforce, Approval Workflows, or Process design and administration, configuration, or development (flows, automation, data management)
Familiarity with territory management, sales operations planning cycles, or GTM systems at scale
Background in designing processes for AI enablement—structured documentation, task decomposition, and governance frameworks
Experience managing vendor relationships or coordinating with external implementation partners