What you'll do

Work closely with Partner Sales Managers (PSMs) to support sales with highly technical Microsoft Channel Partners and MSPs
Help Nerdio partners with their first several account implementations
Assist fellow Nerdio Support Engineers with trouble tickets and problem solving
Collaborate with technical team members to maintain, design, and enhance current tools and processes
Contribute to technical knowledge base and documentation
Contribute to the creative process of product enhancements and new features
Collaborate towards creating meaningful metrics towards go lives, partner implementation and MRR goals

Qualifications

Prior AVD deployments
Experience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS)
Excellent troubleshooting skills
Fast-paced mentality and able to make decisions quickly
Works with a sense of high urgency
Comfortable with and able to work and deliver excellent results within short cycle times
Comfortable working with highly technical customers
Tolerates with a high degree of uncertainty and change
Experience conducting technical product demos

Experience with virtualization technologies, preferably Azure Virtual Desktop
Microsoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)
Firewalls, VPNs, and TCP/IP networking
Shared storage systems (i.e., SAN, NAS)
Project management and planning experience
High degree of empathy and creativity with end users/partners
Competent understanding of networking layers and resources

Completed a degree in computer science, engineering or a related discipline
AZ-104 certification - Microsoft Azure Administrator - preferred
AZ-140 certification - Configuring and Operating Microsoft Azure Virtual Desktop – preferred