Operations Associate, Flexdrive

Responsibilities

• Assists customers with the car rental process, including Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
• Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
• Manages vehicle lot organization, vehicle transportation, and other daily rental operations
• Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
• Builds trust and works effectively with others to achieve results and team goals
• Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
• Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Requirements

• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
• Familiarity with the Dallas Fort-Worth area
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Team Player Mentality
• A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Nice-to-Haves

• Love ride-sharing so much that you're a Lyft driver too
• Proficiency in other languages