Responsibilities

Lead technical onboarding and implementation for new customers, ensuring smooth deployment of the CodeRabbit platform.
Translate customer requirements into implementation plans, configurations, and best practices.
Configure and optimize integrations with customer development workflows, CI/CD pipelines, and cloud environments.
Deliver customer trainings, workshops, and enablement sessions to drive adoption.
Conduct regular configuration and architecture reviews.
Act as technical escalation point for complex issues, partnering with Support, Product, and Engineering teams.
Proactively identify opportunities to improve customer outcomes and usage.
Provide structured feedback to Product and Engineering.
Stay abreast of industry trends in AI-powered development tools.
Contribute to internal documentation, implementation playbooks, and best practices.
Partner with pre-sales teams for seamless transitions.

Requirements

5+ years in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment.
Experience leading enterprise customer onboarding, implementation, or post-sales technical engagements.
Experience working with diverse stakeholders, from technical teams to business leaders.
Strong organizational skills to manage multiple customer engagements.
Strong experience with software development tools and platforms.
Comfortable with command line tools and debugging technical issues.
Knowledge in cloud platforms (AWS, GCP, or Azure).
Excellent communication and interpersonal skills.
Strong sense of ownership, self-motivation, and problem-solving.
Willingness to mentor peers through trainings and shadowing.

Experience in container orchestration (Kubernetes), infrastructure as code (Terraform), CI/CD tools (e.g., GitHub Actions).
Experience supporting production environments and handling technical escalations.
Experience designing or reviewing system architectures in enterprise environments.