What You'll Do

Serve as the primary point of contact for assigned accounts, proactively identifying needs, resolving issues, and managing overall account health to drive retention and revenue growth.
Develop and implement strategic account plans that align with client goals, focusing on upsells, cross-sells, and renewals.
Lead discovery calls, product demos, and trials to understand business challenges and align solutions to customer goals.
Monitor account health, addressing potential issues swiftly and coordinating with internal teams to mitigate risks and ensure customer satisfaction.
Maintain detailed account records, tracking key interactions, customer feedback, and sales activities in CRM.
Collaborate closely with Sales Engineering to address technical inquiries and ensure smooth product integration and adoption.
Conduct regular business reviews to assess product adoption, gather feedback, and present tailored solutions that drive value.
Demonstrate a consistent attention to detail in accurate sales forecasting and KPI tracking.

What We're Looking For

Bachelor's degree required.
4+ years of SaaS sales experience in a customer expansion or account management role, ideally within an enterprise, complex SaaS or technical sales environment.
Demonstrated success in achieving sales goals, such as President's Club or Rep of the Year.
Strong consultative sales methodology and negotiation skills (MEDDIC/MEDDPICC experience is a plus).
Technical aptitude with the ability to demonstrate a moderately complex product effectively.
Excellent communication and presentation skills, capable of translating technical concepts to non-technical stakeholders.
Self-starter who thrives in a fast-paced, dynamic environment and takes initiative to solve complex problems.
Strong organizational skills with the ability to manage multiple accounts and competing priorities effectively.
Growth-oriented with a passion for continuous learning and a drive to understand customer business models.