What You'll Do

Drive awareness, market presence and adoption of new products and initiatives for your assigned set of Olo’s existing clients in the Emerging Enterprise Segment (15-75 locations)
Build relationships with and manage contract renewals for this set of clients
Work in partnership with internal stakeholders to understand each client’s existing program and identify potential opportunities for improvement and expansion
Own the upsell sales process and conduct product demonstrations on Olo’s products & services
Develop and cultivate relationships throughout organizations by conducting targeted outreach
Draft benchmark analyses that highlight opportunities for brands to derive greater results from existing products and/or utilize new products
Coordinate customer meetings and presentations; prepare and deliver follow-up materials, addressing any client concerns or competitive threats
Manage contractual processes and executive-level negotiations
Collaborate with Customer Success post-sale to ensure a successful program launch, and make certain everything is delivered to the client just as they expected
Be held to revenue and product adoption goals

What We'll Expect From You

5+ years of experience, including 3+ years in a sales role, preferably selling in the hospitality/restaurant industry, a B2B SaaS/software, or a payment solution
Action-oriented, client-focused, motivated with prior results to prove it
Strong interpersonal and presentation skills — great collaborator, able to communicate with multiple internal departments about client feedback and plans, and work cross-functionally to solve problems
Organized and process oriented, able to multitask, handle pressure, and be flexible in a fast-paced environment
Highly motivated and confident individual with a competitive personality, but also a supportive team player
Comfortably geeky, good at demonstrating advanced stuff, and have solid PC skills — Powerpoint, Excel, Google Suite, CRM & data analytics tools, etc.
Able to decipher legal contracts and navigate contract negotiations