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TwilioTwilioUnited States

Staff Product Designer

Staff Product Designer responsible for leading end-to-end UX/UI design for Twilio's customer onboarding and compliance features. Independently drives product strategy, research, multi-state interface design, and cross-functional collaboration to deliver superior customer experiences at a global SaaS company.

159k – 208k/yr
Remote8+ YOEProduct Design

About the role

Skills & Responsibilities

Product Strategy

  • Use customer and product expertise to contribute early and often to your product team's roadmap.
  • Advocate for how work gets prioritized by drawing on your understanding of business goals.

Craft & Execution

  • Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences.
  • Utilize and help evolve the design system when needed.

Research

  • Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team.

Teamwork & Communication

  • Clearly document and articulate decision-making in a way that is easy for different audiences to understand.
  • Independently manage feedback and escalate risks appropriately.

Leadership

  • Design and facilitate team discussions repeatedly and across different contexts to help solve challenges on your team.

Project Management

  • Establish necessary commitments with PM and Engineering partners, defining a plan to perform the work and delivering successfully.

Qualifications

Required

  • Demonstrated ability to independently lead comprehensive user-centered designs and collaborate seamlessly with cross-functional teams.
  • Experience in shipping high-quality user interfaces and flows in a systematic, detail-oriented way with a focus on driving strategic design decisions and delivering impactful solutions.
  • Strong facilitation and presentation skills, with the ability to provide constructive feedback to peers.
  • A "Builder" mindset with a track record of driving initiatives forward with resilience and adaptability.

Desired

  • 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development.
  • Bachelor’s or Master’s in the field of Human Computer Interaction or Design.
  • Experience at a SaaS software company serving B2B customers.

Skills

user-centered designUI Designux researchDesign SystemsProduct StrategyfacilitationPresentation SkillsFigmauser flowssaas designb2b design

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