Director, Technical Project Management
Lead enterprise-wide technical program and project management for large-scale SaaS system implementations including Salesforce, Zuora, and ERP. Drive Agile delivery, standardize PMO processes, and partner cross-functionally with Finance, GTM, and Engineering.
What You’ll Do
- Lead Large-Scale Implementations: Drive the strategy and execution for major system rollouts and migrations (Salesforce, Zuora, ERP), ensuring seamless integration across the lead-to-cash lifecycle.
- Master the Agile Lifecycle: Act as the lead Scrum Master for technical workstreams, facilitating sprint planning, daily stand-ups, and retrospectives to ensure high-velocity, high-quality delivery.
- Standardize PMO Excellence: Define and refine project management methodologies across the Enterprise Technology organization, establishing best practices for Jira management, documentation, and reporting.
- Cross-Functional Orchestration: Partner with Finance, GTM IT, and Engineering leadership to align technical roadmaps with overarching business goals and growth initiatives.
- Risk & Resource Management: Proactively identify bottlenecks, manage resource allocation, and mitigate risks across multiple concurrent workstreams to ensure on-time and on-budget delivery.
- Stakeholder Communication: Provide transparent, data-driven updates to executive leadership regarding project health, timelines, and ROI on system investments.
- Team Leadership: Mentor and develop project management best practices in the team, fostering a culture of accountability, continuous improvement, and technical excellence.
What You Have
- 10+ years of experience in Technical Program/Project Management, with at least 5 years in a leadership capacity within a public SaaS company.
- Deep Systems Expertise: Proven track record leading large enterprise wide implementations for Salesforce (CRM), Zuora (Billing/RevPro), and/or robust Financial/ERP systems (e.g., NetSuite).
- Agile Authority: Expert-level knowledge of Agile/Scrum methodologies; CSM (Certified Scrum Master) or PMP-ACP is highly preferred.
- Jira Power User: Deep hands-on experience configuring Jira for complex workflows, advanced roadmapping, and executive-level reporting/dashboards.
- Strategic Implementation Lead: Experience managing the "Triple Constraint" (scope, time, cost) for projects involving multi-million dollar budgets and global footprints.
- Business Acumen: Strong understanding of business operations, particularly the "Lead-to-Cash" process and its technical dependencies.
- Exceptional Communication: Ability to translate complex technical requirements into business-friendly language for stakeholders at all levels.
- Leadership experience with a proven ability to partner cross-functionally and on an international, cross-cultural basis.
- Education: Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or a related field.
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